Don't Worry, We got You Covered!
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
18-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of LivingPro products is strictly prohibited.
1. What isn’t covered by the warranty?
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over 18 months ago (unless otherwise stated)
Non quality-related issues (after 30 days of purchase)
2. When does the warranty begin?
It begins the day when the product is delivered.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or click HERE to contact us.
4. What is a valid proof of purchase?
An order number from marketplaces or eBay username for a purchase made through LivingLife.
A dated sales receipt from an authorized LivingPro Reseller that shows a description of the product along with its price
5. What if I don’t have any proof of purchase?
If you made your purchase through LivingPro website, we will be able to locate your order using your email address, name or shipping address.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.